Vinted Members Express Frustration About Sizing Changes
Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.
This online marketplace has altered its sizing categories for women's and children's clothes but did not contact every member regarding the update.
Digital Channels Response
Countless users and merchants are posting online claiming that product pages now present a modified sizing category compared to what was initially listed because of the remapping.
The company said the updated approach better aligns with similar services.
The platform has recommended to review their products and manually change the size where appropriate, which has left users frustrated.
Measurement Approach Updates
Previously, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was previously a 12 but currently displays as UK 16-18.
User Experiences
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, located in Scotland, stated items she posted with size 14 tags were appearing on the platform as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Manual Updates
A different user, from Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she stated.
Service Background
The service features exceeding 100 million users, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: last year, the platform withdrew an update regarding delivery choices due to shopper criticism.
